Refund policy
Digital course purchases
If a digital course has been published and payment is enabled, contact [email protected] within 7 days of purchase if you have not accessed or substantially used the course materials. Include the purchaser email, order reference, and reason for the request.
Unavailable or materially incomplete content
If a published course is materially unavailable or does not contain the deliverables described at checkout, contact us promptly. We will investigate and, where appropriate, restore access or arrange a refund through the original payment route.
Services and legal rights
Translation and 1-to-1 learning support are inquiry-based services and are not included in the Paddle digital-course catalog. Any service-specific cancellation terms will be agreed before work begins. Nothing in this policy limits mandatory consumer rights that apply to you.
How refunds are processed
Approved Paddle refunds are returned through the original payment method. Processing time depends on the payment provider and the customer’s bank.