Refund policy
Digital course purchases
Customers may cancel a digital course purchase and request a full refund within 14 calendar days of purchase. This 14-day refund window applies without exceptions or conditions. To request a refund, contact [email protected] with the purchaser email and order reference.
Unavailable or materially incomplete content
If a published course is materially unavailable or does not contain the deliverables described before enrollment, contact us promptly. We will investigate and, where appropriate, restore access or arrange a refund through the original payment route.
Services and legal rights
Translation and 1-to-1 learning support are inquiry-based services and are not part of the digital-course enrollment path. Any service-specific cancellation terms will be agreed before work begins. Nothing in this policy limits mandatory consumer rights that apply to you.
How refunds are processed
Approved refunds are returned through the original payment method. Processing time depends on the payment provider and the customer’s bank. Where Paddle processes a transaction, Paddle may also issue a refund without requesting separate consent when a card issuer gives an explicit warning that a chargeback is imminent.